San Jose, California, United States, 4 January 2025 - AR Genie,Inc,. a pioneer in Augmented Reality tech solutions announces major enhancements to its AR Genie Remote Assist platform with new features and UI update. The latest version released supports multi-user technical video conferencing with web-based guest access and real-time AR support for technical collaboration. This significant advancement transforms how technical teams connect, communicate, and solve complex problems across distances.
The latest release enables multiple participants —including experts, technical teams, on-site field technicians, and guest users—to collaborate seamlessly through AR interactions and comprehensive group discussions via AR Genie's web portal and secure browser-based interface.
On-site users with AR Genie App installed on their AR-enabled device ( smartphones, tablets or AR Glasses ) can share real-time AR video feed while remote participants can guide, annotate, and interact in 3D space, eliminating traditional barriers to remote collaboration while maintaining enterprise-grade security standards.
"This update represents a major leap forward in remote technical support and collaboration," said ( Tarun Mehta, CEO, AR Genie Inc ). "By combining multi-user video conferencing with AR technology, we're making expert knowledge more accessible than ever before."
The Remote Assist platform’s new guest access feature allows external participants or guest users to join remote sessions instantly through a web browser, with the ability to annotate on the live AR feeds shared by the AR hosts or on-site field technicians teams. Guest users can participate in visual technical group discussions and share their screen when joined over a web browser during the video conference for real-time expert consultations, technical reviews, troubleshooting, and project collaboration—all through a secure web browser over the internet without requiring software installation.
This update particularly benefits service providers and enterprises, manufacturers, technical teams or experts, industrial workshops or equipment trainers, and machinery operators who require rapid, multi-party problem resolution and collaborative decision-making.
Organizations can now bring together internal teams, external experts, and technicians, in a single, AR-enabled platform for enhanced communication and troubleshooting. For complete AR functionality and other features participants can access the full feature set through the AR Genie Remote Assist app.
The latest version of AR Genie Remote Assist App is now available to download on the Google Play Store & Apple Store for the iOS and Android devices.
For more information about AR Genie Remote Assist Platform and its latest features, please visit: www.argenie.ai or contact contact@argenie.ai
To schedule your personalized AR demo click here.
AR Genie is a leading provider of Augmented Reality Remote Support solutions, dedicated to revolutionizing industries through advanced technologies such as Augmented Reality (AR), Artificial Intelligence (AI), Large Language Models (LLM), and Spatial Computing. Headquartered in San Jose, California, with registered offices in Japan, the company specializes in developing software solutions for Remote Visual Assistance, Work Instructions, and AR self-services.
AR Genie's core offerings include real-time tech support facilitated by live video enriched with augmented reality (AR) annotations, AR Manuals, 3D models, and visual automation. The company excels in Augmented Reality, Artificial Intelligence, LLM, and Spatial Computing, providing comprehensive solutions for industrial operations, maintenance, training and development, and self-services.
AR Genie caters to diverse industries, including manufacturing, healthcare, training, field services, automobile, aerospace and defense, oil and gas, energy, healthcare, insurance, and telecommunications. With a commitment to empower organizations and driving excellence, AR Genie stands at the forefront of transforming the remote assistance landscape.
AR Genie and AR Genie Inc. are registered trademarks of AR Genie. Inc. All other products, logos, and company names mentioned herein may be trademarks of their respective owners.
Further information, contact:
contact@argenie.ai
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media@argenie.ai
For Marketing inquiries, contact:
Abhishek Sharma (VP- Sales & Marketing AR Genie), India
+91 9313167893
abhishek.sharma@argenie.ai
Learn more about AR Genie Inc at https://www.argenie.ai/
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