Technicians often face complex network issues that are time-consuming and difficult to diagnose manually. AR Genie Remote Assist allows remote experts to collaborate with field technicians via live video and AR annotations, speeding up fault identification and repair processes in real-time.

AR-guided instructions help technicians provide more accurate solutions during initial service center calls, reducing the need for follow-ups. This first-contact resolution improves efficiency, customer satisfaction & reduces repeated customer service calls.

With AR-guided self-service, installing telecom infrastructure—antennas, cables, power systems—becomes easier. Remote experts can provide real-time AR annotations over live video feeds, guiding on-site technicians to ensure accurate installations without the need for in-person expert visits.

AR Genie’s Self-Service platform empowers customers to independently set up and troubleshoot their telecom devices. Through computer vision and Generative AI, customers can onboard and fix issues without requiring technical experts, ensuring a smoother, faster setup process.

Customers or on-site telecom technicians receive a remote AR session invite link via the AR Genie app to connect with remote experts.

Remote experts view live video streams from customers or technicians to identify issues via the user’s back camera feed.

Technicians or customer service agents provide guidance using AR annotations, markup tools, and live video features, offering real-time troubleshooting and resolution.

Experts gather essential information and data, allowing for quick issue resolution through immersive AR support.

Our Smart Voice Assistance allows aerospace professionals to access critical data hands-free, minimizing manual interactions and distractions for engineers and ground personnel. This feature supports interactive training and provides immediate access to manuals, schematics, and troubleshooting guides, ensuring faster and more accurate repair processes.

AR, combined with 3D models and digital twins, transforms aerospace maintenance by offering immersive training experiences and enhanced workflows. Real-time visualization through AR enables accurate diagnosis and smoother repair processes, while 3D models and digital twins allow for interactive and effective training, ensuring efficiency and safety.

AR-powered customer service solutions enable faster troubleshooting and device setup, offering a more personalized and efficient support experience for telecom customers.