Connect, See & Resolve with
Augmented Reality Remote Visual Assistance for real-time Tech Service Support
Try NowAn easy to use remote video support solution that lets you see what your customer sees in real-time via live video camera streaming from your customer’s iOS/Android mobile devices to a web based portal running on your desktop. Easily initiate sessions by sharing a web link or code via SMS or email, enabling instant connection and support.
Use AR Genie Remote Assist to guide technicians remotely from your desk using augmented reality overlays on real objects viewed through mobile, tablet or AR Glasses devices. Guide by annotating on live camera video feed or add annotations to snapshot photos taken from live video for devices that don't support AR.
Remote Assist supports Wireless & External USB Cameras that can be integrated with users' smartphones, mounted on their helmet, worn with a headband, or attached to glasses for hands-free operation of tasks. This enable users to manage tools without struggling to hold a camera or device.
With our multi-party collaboration platform, experts can connect with their teams globally to solve complex machinery issues. They can chat in real-time with multi-party video conferencing & share screen, images, videos, documents, or 3D objects for quicker resolution of support issues.
Share your window screen in real time during the live remote session with technicians or your experts teams for better understanding of the issue & visually communicate in real-time to resolve the issue at hand.
Record your live remote sessions for easy review or future references & chat with technicians in real-time , share files, documents, images or videos on chat from the gallery support for easy communication & quick interaction.
This feature allow your remote expert to see what you see via non-AR live video camera streaming. Simply clip the USB camera onto the technician's helmet or glasses or use the Wi-fi camera for hands-free operation and real-time troubleshooting guidance.
Easily collaborate with your support teams or global experts & tackle complex issues with collective expertise & smoothly integrate into your existing systems or applications for feasible functionality.
AR Genie Remote Assist supports Smartphones, Tablets, & AR Glasses for enhanced AR experiences in remote visual assistance.
This comprehensive solution with AR devices compatibility streamlines problem-solving across various industries allowing users wearing glasses to work hands-free while getting remote assistance & reduces the need of multiple on-site visits.
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Features of AR Genie Remote Assist