Once the session has been created, the expert or the host will get the notification when a participant joins the session. To start the session immediately, the expert must click on the Join Meeting tab. When both the expert & participant enters into a meeting room for the session, then a window screen for a live remote session will open for starting the video session.
When the session starts a technician and participant can interact with each other while using different features of AR Genie remote assistance which includes:
As shown in the figure above, a red text box with down arrow represents certain instructions given by the remote expert to the field personnel for that particular area on the board, to help him better understand the instructions.
A technician can send invitation link to other teams or guest through “Send Link” option during live session.
The audio or microphone option enables live listening of the conversation during the video session which helps in better communication between the technicians and remote teams.
Here at the “History tab” you can also create your notes in the “Note” section and you can see your recorded files from the recording option.
By Clicking on the “Leave Meeting” button, you will now exit from the live remote session.
End Session:
How to End the Remote Session on the Portal?
The End Session denotes the closing of the sessions created by the host in the representative console. It indicates that the queries for which the session tickets were created have now been resolved and a tech expert need not to start the session of those tickets again.
By clicking on the “ End Session”, the session details move to the History section of the portal, indicating the session has been resolved.